FrontRange推出以ITIL为核心的ITSM新解决方案
发布时间：2005年02月04日点击数：
作者：www.tmcnet.com 来源：本站原创
PLEASANTON, Calif. --(Business Wire)-- Feb. 2, 2005 -- New Modular Product Extends HEAT Capabilities and Aligns Business Strategy with Best Practices for IT Processes
FrontRange Solutions, a global leader in IT Service Management, Voice Application, and CRM solutions for small to mid-sized enterprises (SME) and distributed enterprises, announced availability of its new modular IT Service Management (ITSM) solution. FrontRange's new IT Service Management product is designed to improve the performance of IT and support organizations for new customers as well as offer additional modules to increase functionality for HEAT customers as needed. Built on the Microsoft(R) .NET platform, the solution offers advanced technology capabilities, and was designed to become the most integrated ITIL(R) compatible solution in the marketplace.
Michael McCloskey, CEO of FrontRange, remarked: "Today represents a significant milestone for FrontRange. With our new solutions, we will deliver one of the most advanced technology platforms available in the marketplace for managing IT infrastructures. Within our advanced framework, we have codified our experience and best practices for delivering IT solutions to more than 8,000 companies worldwide, and produced a product that has the unique characteristics of high application functionality, fast time to deploy, high ease of use, and with low total cost of ownership and affordable pricing."
McCloskey continued: "This release provides a huge market opportunity for FrontRange in both our installed base, as well as new markets that were previously addressed by legacy enterprise players. With over 8,000 customers worldwide utilizing our HEAT(R) product line, customers can extend their current functionality by adding our new ITIL-based modules with no change to their current environments. In addition, with seven new ITIL-verified modules, we have an enormous opportunity to attack new markets at an aggressive price-point."
"FrontRange's customers benefit from strong performance and increased manageability as a result of FrontRange's use of Microsoft .NET technology," said Michael Acosta, West Region ISV DE Manager for Microsoft. "We are pleased that FrontRange utilized the .NET architecture to ensure that its customers would be able to more rapidly benefit from the new modules that are tightly integrated into the company's HEAT and GoldMine(R) products. In addition, we're excited that this unified architecture is also helping FrontRange deliver new products that help the company address new market opportunities."
Pink Elephant, the worldwide leader in ITIL best practice education and consulting, recently verified the FrontRange ITSM solution as Service Support Enhanced in seven ITIL processes. David Ratcliffe, president and CEO of Pink Elephant, said: "We are pleased that FrontRange has achieved the highest level of ITIL compatibility. Moreover, FrontRange has made a solid commitment to IT best practices training and certification of its employees, thereby offering its customers the optimal combination of people, processes and technology."
John Ragsdale, Senior Research Director for Forrester Research, said: "The most significant vendor events in the service-desk arena in 2005 may not be from the enterprise level players, but from the mid-market. This release could change what 'enterprise service desk' means. This new suite, on a .NET platform, includes surprisingly complex functionality across incident, problem and change management, all for an attractive single price."
The FrontRange IT Service Management solution is rare in its ability to provide such an overview, with each of its seven modules launched from a single common architecture. This allows all applications to work from a single database and easily exchange information -- simplifying reporting across all levels of the business. The eight service management modules that comprise the new ITSM product are:
-- Incident Management
-- Problem Management
-- Change Management
-- Release Management
-- Availability Management
-- Configuration Management
-- Service Level Management
-- Self Service
Additional benefits of FrontRange ITSM's common architecture and single database include:
-- An easy information exchange. This is an advantage over competing products that essentially are suites of separate product loosely integrated. The single database means reporting is simplified across all levels of the business while information is relayed in real-time.
-- A single source of support data as well as a customizable dashboard is available for each job role in the support team. The single dashboard enables members to pull data critical to their job role from many areas of the organization onto a single screen.
"We will continue to add significant new functionality to our new offerings, including our infrastructure management solutions," said McCloskey. "These solutions, expected to be available in the next couple of months, are built on the same platform and offer complete discovery, patch management, software compliance, software distribution and asset management capabilities. We believe that this will offer our customers an exceptional opportunity to obtain an integrated solution at an exceptional value."
About FrontRange Solutions
FrontRange Solutions develops award-winning software and solutions used by more than 130,000 companies and 1.2 million users worldwide to manage a wide variety of business relationships and provide exceptional service. FrontRange product families, designed specifically for small to mid-sized enterprises and distributed enterprise organizations, include: GoldMine(R) for business relationship management, team-based contact management and sales forces automation solutions; and HEAT(R) for complete service management, including Help Desk, Knowledge Management, Asset Management and Service Level Management. Customers representing 44 percent of the Fortune 100 and 76 percent of the FTSE 100, include Coca-Cola, Shell Oil, Prudential Securities, Electricite de France, Mack Trucks, Campbell Soup, Avaya, Bechtel Corp, Bank of America, and Turner News Network.
FrontRange Solutions, a global leader in IT Service Management, Voice Application, and CRM solutions for small to mid-sized enterprises (SME) and distributed enterprises, announced availability of its new modular IT Service Management (ITSM) solution. FrontRange's new IT Service Management product is designed to improve the performance of IT and support organizations for new customers as well as offer additional modules to increase functionality for HEAT customers as needed. Built on the Microsoft(R) .NET platform, the solution offers advanced technology capabilities, and was designed to become the most integrated ITIL(R) compatible solution in the marketplace.
Michael McCloskey, CEO of FrontRange, remarked: "Today represents a significant milestone for FrontRange. With our new solutions, we will deliver one of the most advanced technology platforms available in the marketplace for managing IT infrastructures. Within our advanced framework, we have codified our experience and best practices for delivering IT solutions to more than 8,000 companies worldwide, and produced a product that has the unique characteristics of high application functionality, fast time to deploy, high ease of use, and with low total cost of ownership and affordable pricing."
McCloskey continued: "This release provides a huge market opportunity for FrontRange in both our installed base, as well as new markets that were previously addressed by legacy enterprise players. With over 8,000 customers worldwide utilizing our HEAT(R) product line, customers can extend their current functionality by adding our new ITIL-based modules with no change to their current environments. In addition, with seven new ITIL-verified modules, we have an enormous opportunity to attack new markets at an aggressive price-point."
"FrontRange's customers benefit from strong performance and increased manageability as a result of FrontRange's use of Microsoft .NET technology," said Michael Acosta, West Region ISV DE Manager for Microsoft. "We are pleased that FrontRange utilized the .NET architecture to ensure that its customers would be able to more rapidly benefit from the new modules that are tightly integrated into the company's HEAT and GoldMine(R) products. In addition, we're excited that this unified architecture is also helping FrontRange deliver new products that help the company address new market opportunities."
Pink Elephant, the worldwide leader in ITIL best practice education and consulting, recently verified the FrontRange ITSM solution as Service Support Enhanced in seven ITIL processes. David Ratcliffe, president and CEO of Pink Elephant, said: "We are pleased that FrontRange has achieved the highest level of ITIL compatibility. Moreover, FrontRange has made a solid commitment to IT best practices training and certification of its employees, thereby offering its customers the optimal combination of people, processes and technology."
John Ragsdale, Senior Research Director for Forrester Research, said: "The most significant vendor events in the service-desk arena in 2005 may not be from the enterprise level players, but from the mid-market. This release could change what 'enterprise service desk' means. This new suite, on a .NET platform, includes surprisingly complex functionality across incident, problem and change management, all for an attractive single price."
The FrontRange IT Service Management solution is rare in its ability to provide such an overview, with each of its seven modules launched from a single common architecture. This allows all applications to work from a single database and easily exchange information -- simplifying reporting across all levels of the business. The eight service management modules that comprise the new ITSM product are:
-- Incident Management
-- Problem Management
-- Change Management
-- Release Management
-- Availability Management
-- Configuration Management
-- Service Level Management
-- Self Service
Additional benefits of FrontRange ITSM's common architecture and single database include:
-- An easy information exchange. This is an advantage over competing products that essentially are suites of separate product loosely integrated. The single database means reporting is simplified across all levels of the business while information is relayed in real-time.
-- A single source of support data as well as a customizable dashboard is available for each job role in the support team. The single dashboard enables members to pull data critical to their job role from many areas of the organization onto a single screen.
"We will continue to add significant new functionality to our new offerings, including our infrastructure management solutions," said McCloskey. "These solutions, expected to be available in the next couple of months, are built on the same platform and offer complete discovery, patch management, software compliance, software distribution and asset management capabilities. We believe that this will offer our customers an exceptional opportunity to obtain an integrated solution at an exceptional value."
About FrontRange Solutions
FrontRange Solutions develops award-winning software and solutions used by more than 130,000 companies and 1.2 million users worldwide to manage a wide variety of business relationships and provide exceptional service. FrontRange product families, designed specifically for small to mid-sized enterprises and distributed enterprise organizations, include: GoldMine(R) for business relationship management, team-based contact management and sales forces automation solutions; and HEAT(R) for complete service management, including Help Desk, Knowledge Management, Asset Management and Service Level Management. Customers representing 44 percent of the Fortune 100 and 76 percent of the FTSE 100, include Coca-Cola, Shell Oil, Prudential Securities, Electricite de France, Mack Trucks, Campbell Soup, Avaya, Bechtel Corp, Bank of America, and Turner News Network.
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